Home > Lync, Lync EV, Uncategorized > Lync 2010 Response Groups, (RGS) not updated automatically when users SIP address change nor if they are removed from Active Directory.

Lync 2010 Response Groups, (RGS) not updated automatically when users SIP address change nor if they are removed from Active Directory.

I recently worked with a client who I assisted with creating several Lync Response Groups that are used for Hunt Groups, (ring multiple phones at once for incoming calls) and IVR, (providing menu options for inbound calls and routing to various extensions).

My customer has built several Lync Response Groups by adding Agents, (those whose Lync phones will ring), under the Agents option of “Define a custom group of agents”.  Using this option you can add or remove “Agents”, (sip addresses), from a Lync Response Groups.

Un-expected behavior found: If a Lync enabled user’s SIP address changes or that person is removed from Active Directory, (e.g. the person leaves the company), we discovered that Lync Response Groups user names are not automatically removed.  In other words, the “Custom Group of Agents” does not behave like an AD group does when users are removed or their name changes.

Issue solved: If you wish to have Lync Response Groups agent lists change automatically there is another option:

  • Before you create a Lync Response Group, create an Email enabled distribution list.
  • For simplicity make the name of the email enabled AD distribution group the same as what you will call your Lync Response Group.
  • Then add the AD users that will be used by the Lync Response Group that you will create.
  • Now create your Lync Response Group but under the Agents option select “Use an existing email distribution list”.
  • Enter the email address of the email enabled distribution group that you previously created.  Make sure to check your spelling since the Lync admin tool does not validate the address entered.

Now when a user’s SIP address changes or they are removed from Active Directory your Lync Response Group Agent lists will stay current.  Please note that you can also change existing response groups by using the above process by creating distribution groups and changing the Agent option.  This can also be done with PowerShell cmdlets, but that is for another day…

Categories: Lync, Lync EV, Uncategorized
  1. LyncAdmin
    December 19, 2012 at 12:58 am

    Good to hear about this bad feature 😦

    The problem with the Distribution lists is the update speed. Let say, you have RGSes which members depends on the rush hours. So Tuesday morning you should get one person added immediately into RGS. If you are using the DLs, RGS members are updated by address book update process (or something else) and is not active until next day.

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